Vres Xaplostra

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    • Terms and Conditions - Vres Xaplostra

    Terms and Conditions of Use - Vres Xaplostra

    1. Introduction

    This document outlines the terms and conditions for using the Vres Xaplostra service. By accessing and using the platform, users unconditionally accept these terms.

    2. Purpose of service

    Vres Xaplostra provides a booking platform through which users can make reservations for recreational and hospitality services from partner businesses (hereinafter referred to as "Partners").

    3. Bookings and Payments

    • Reservations are made through the Vres Xaplostra online platform.
    • The payment is processed exclusively through Viva Payments, with secure transmission of payment details in the Viva environment.
    • Vres Xaplostra does not retain or process payment details; it only receives the result of the transaction.
    • The duration of the reservation can be set by each Partner and must be communicated to the customer before the payment is made.
    • Prices are exclusively set by the partners and are subject to change at any time without prior notice. Changes do not affect active bookings, only future ones.
    • The booking confirmation is considered final only after the partner confirms the booking.

    4. Cancellation and Refund Policy

    • Users can cancel their booking at any time before confirmation by the partner, as long as it remains active, free of charge, with an immediate release of funds to the original payment method.
    • If the booking has been confirmed by the partner, it can be canceled up to one (1) day (24 hours) before the scheduled start. In this case, a refund will be issued minus a €2 booking management fee.
    • The refund will be processed to the original payment method within seven (7) days from the cancellation date.
    • In cases of late cancellation or no-show, no refund will be provided.

    5. Liability and Limitation of Liability

    • Vres Xaplostra operates solely as an intermediary booking platform and bears no responsibility for the quality or safety of the services provided by the Partners.
    • The responsibility for the proper provision of services lies solely with the Partners.
    • Vres Xaplostra is not liable for unforeseen circumstances (such as adverse weather conditions, etc.) that may affect the ability to fulfill a booking, except in cases of force majeure.

    6. Data Protection (GDPR) and Cookies

    • Vres Xaplostra complies with the General Data Protection Regulation (GDPR). Users have the right to access, rectify, delete, and withdraw their consent at any time.
    • Users' personal data is collected and processed solely for the execution of bookings and is not shared with third parties — apart from partners — without their consent, unless required by law.
    • User data is retained for two (2) years from the date of the last transaction and is then anonymized.
    • Users have the right to access, rectify, delete, transfer, and restrict the processing of their data, as well as the right to object and withdraw their consent at any time, in accordance with the GDPR, by sending a relevant email to [email protected].
    • The use of the website requires the acceptance of cookies to enhance user experience and for functionality purposes. Users can manage their cookie preferences through their browser settings.
    • By accepting the terms and conditions, the customer agrees to receive updates aimed at the smooth management of their booking. These updates may also include promotional content. The customer always has the option for a 1-click unsubscribe.
    • If the customer chooses not to receive future communications via email/SMS from Vres Xaplostra, their request will be processed within seven (7) days.

    7. Terms of Collaboration with Businesses

    • Partners who register on the platform accept that Vres Xaplostra acts as a booking intermediary and are responsible for providing the services they have listed.
    • Partners are obligated to provide the services they have listed on the platform in accordance with the terms they have declared.
    • In case of inability to provide the service, the Partner must immediately inform both the Vres Xaplostra staff and the end customer to ensure they are notified.
    • Partners are solely responsible for compliance with tax and labor legislation.
    • Vres Xaplostra reserves the right to remove businesses from the platform in the event of complaints, non-compliance with the terms of use, or repeated complaints.

    8. Changes to the Terms and Conditions

    • Vres Xaplostra reserves the right to modify these terms at any time, without prior notice.
    • The user is responsible for regularly checking the terms of use.

    9. Applicable Law and Jurisdiction

    • The present terms are governed by Greek law.
    • The present terms are governed by Greek law, and any disputes will be exclusively resolved by the competent courts of Athen.

    10. Contact

    For any questions or clarifications, users can contact us via email at [email protected].

    By using the service, the user declares that they have read, understood, and accepted the above terms and conditions.